Shipping policy

Shipping Policy

Processing Time

• All orders are processed within 1–2 business days.
• Orders are not processed on public holidays.
• During busy periods, processing may take slightly longer. Customers will be notified of any significant delays.

Delivery Time

• 1–3 business days and custom order up to 10 days.
• Delivery times are estimates and may vary due to courier delays or weather conditions.

Shipping Charges

• Free delivery on orders above AED 300.
• AED 20 delivery fee for orders below AED 300.

Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Additional delivery charges may apply for re-delivery due to an incorrect address.

Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.